Frequently Asked Questions
Accumula is a comprehensive omnichannel inventory management solution that empowers growing retail brands. If you have questions about what our cloud-based software can do, and who can use it, this is your best place to start.
Most Accumula customers already have an existing ecommerce store. When onboarding, Accumula intelligently matches products in your POS to your existing site with no danger to your site. Your Onboarding Specialist can provide a detailed matching report of your products to ensure everything will sync successfully.
Accumula Connect takes about 20 minutes to setup. Scale plan has more options, so your Onboarding Specialist will work with you to tailor to your needs.
The initial sync with your POS usually takes a few hours. If you have a large number of SKUs, the initial sync may take 24-48 hours. Once this initial sync completes, you’ll be able to connect to other platforms.
All Accumula plans require an annual commitment. We offer a monthly billing option for our Connect Plan for an additional $20 per month. This enables us to invest in providing our customers the best possible service, including complimentary onboarding and ongoing support. Order volume on monthly plans is billed monthly.
We don’t offer partial plans or feature-only options. If you have custom or special needs, they will generally fall under our Enterprise Plan.