Frequently Asked Questions
Accumula is a comprehensive omnichannel inventory management solution that empowers growing retail brands. If you have questions about what our cloud-based software can do, and who can use it, this is your best place to start.
Most Accumula customers already have an existing ecommerce store. When onboarding, Accumula intelligently matches products in your POS to your existing site with no danger to your site. Your Onboarding Specialist can provide a detailed matching report of your products to ensure everything will sync successfully.
Accumula Connect takes about 20 minutes to setup. Scale plan has more options, so your Onboarding Specialist will work with you to tailor to your needs.
The initial sync with your POS usually takes a few hours. If you have a large number of SKUs, the initial sync may take 24-48 hours. Once this initial sync completes, you’ll be able to connect to other platforms.
NMV stands for Net Merchandise Volume. Accumula calculates NMV as your online revenue less any returns, taxes, and shipping each month.
For example, if you receive $25,000 in online revenue and $5,000 in online returns in a given month, your total NMV is $20,000.
Accumula never considers in-store sales toward your NMV - only orders that flow through your Shopify store are included when calculating NMV.
Connect and Grow plan include up to an average of $100,000 per month in net merchandise volume.
Our hope is that your order volume grows and you sell way more than expected. If you have a massive volume increase one month because you were featured on Goop or volume is up consistently for a few months, a Customer Success representative will reach out.
Retailers billed monthly by NMV will be assessed a .5% transaction fee for any NMV beyond their included allotment.
We don’t offer partial plans or feature-only options. If you have custom or special needs, they will generally fall under our Enterprise Plan.