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What Does Omnichannel Retail Actually Look Like?
Customer Experience, Retail Technology

What Does Omnichannel Retail Actually Look Like?

Omnichannel retail is all about customer centricity. It provides a new framework for creating a business strategy built to meet customers’ needs and w...
By Jon DeMone
03/03/2020
The Future of Retail: Orchestrating an Omnichannel Retail Customer Experience
Retail Trends, Customer Experience

The Future of Retail: Orchestrating an Omnichannel Retail Customer Experience

Today’s retailers can’t survive without at least some elements of omnichannel retail at work in their stores. This is especially true for businesses o...
By Jon DeMone
02/13/2020
How to Design the Perfect Return Policy
Customer Experience, Retail Technology

How to Design the Perfect Return Policy

Want to increase customer satisfaction? Make sure you have a great return policy in place. Though some businesses think of returns and exchanges as a ...
By Jon DeMone
12/19/2019
How Retailers Can Reduce Employee Training Costs and Simplify Operations
Product Education, Retail Technology

How Retailers Can Reduce Employee Training Costs and Simplify Operations
By Jon DeMone
10/29/2019
Why Brands are Doubling Down on Direct to Consumer as a Key Retail Channel
Retail Trends, Customer Experience

Why Brands are Doubling Down on Direct to Consumer as a Key Retail Channel

Direct-to-consumer (DTC) selling isn’t easy. It requires a lot of hard work in the marketing and messaging department and an uncompromising customer f...
By Jon DeMone
10/16/2019
Retail Unicorns: 5 Brands Leading the Charge
Retail Trends, Customer Experience

Retail Unicorns: 5 Brands Leading the Charge

Image Source: Away Travel You can learn a lot by studying the businesses that break the mold of traditional retail. Although your own brand might not ...
By Jon DeMone
10/08/2019
Consumers Are Demanding a Better Experience—Here’s How Accumula Can Help
Customer Experience

Consumers Are Demanding a Better Experience—Here’s How Accumula Can Help

Despite dramatic transformations in retail strategy over the past few years, most retailers are still playing catch-up to meet customer expectations.
By Jon DeMone
10/01/2019
How to Build Customer Loyalty Through Experiential Retail
Retail Trends, Customer Experience

How to Build Customer Loyalty Through Experiential Retail

Trader Joe’s isn’t your typical grocery store. Instead of offering a broad selection of items in a huge space, TJ’s curates its products carefully and...
By Jon DeMone
09/17/2019
How Physical Stores are Driving Online Sales for DTC Retailers
Retail Trends, Customer Experience, Retail Marketing

How Physical Stores are Driving Online Sales for DTC Retailers

Direct-to-consumer (DTC) brands like Glossier and Warby Parker have become huge success stories by going outside of traditional retail channels and fo...
By Jon DeMone
09/04/2019
From Brick to Click: 5 Trends Shaping the Retail Shopping Experience
Retail Trends, Customer Experience, Growth Strategies

From Brick to Click: 5 Trends Shaping the Retail Shopping Experience

The retail world is changing fast, and it won’t slow down anytime soon. New technologies and shopping habits are challenging brands of all sizes to ke...
By Jon DeMone
08/06/2019

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